Tariffs

Repairs outside of warranty

Even after the warranty has expired, we provide reliable and professional repairs for your products. We offer transparent pricing for various product categories, ensuring you remain in full control of the costs and know exactly what to expect in advance.

The rates below apply to Philips/Saeco small domestic appliance (SDA) products that are outside the 24-month manufacturer's warranty.

Vacuum cleaners, FC-XB-XD models
Total price (incl. material ≤ 10 euros): 69-89 €
Total price (incl. material > 10 euros): 129-159 €
Stofzuiger
Vacuum cleaners, XC-XW-XU models
Total price (incl. material ≤ 10 euros): 69-89 €
Total price (incl. material > 10 euros): 159-229 €
Steelstofzuiger
Fully automatic espresso machines
Total price (incl. material ≤ 10 euros): 99-129 €
Total price (incl. material > 10 euros): 149-219 €
Espressomachine
Other coffee machines
Total price (incl. material ≤ 10 euros): 69-89 €
Total price (incl. material > 10 euros): 89-119 €
Koffiemachine
Kitchen appliances
Total price (incl. material ≤ 10 euros): 69-89 €
Total price (incl. material > 10 euros): 89-129 €
Keukenapparaat
Air purifiers and humidifiers
Total price (incl. material ≤ 10 euros): 69-89 €
Total price (incl. material > 10 euros): 89-119 €
Luchtreiniger
Irons and Ironing Systems
Total price (incl. material ≤ 10 euros): 69-89 €
Total price (incl. material > 10 euros): 169-209 €
Strijkijzer
Other Philips SDA products
Total price (incl. material ≤ 10 euros): 69-89 €
Total price (incl. material > 10 euros): 99-129 €
Overige SDA producten
What is included in the price?
The listed prices include labour costs, spare parts and shipping costs (incl. VAT). There are no hidden extra charges. Despite this information, you will always receive a quotation from us. Any exchange of your product (with or without an additional payment) is not included in these rates.
What happens if my product cannot be repaired?
Don't worry: if a repair is not possible or not worthwhile, we will let you know. In that case you only pay the inspection costs. This rate includes return shipping. You can then choose whether we return your product to you, or you can waive the product, transferring ownership to E-Care. We will then process your product in a sustainable way and you will not pay return shipping costs.
When do we refuse the repair?
Unfortunately, we cannot carry out the repair in the following cases:
  • In case of incorrect use (for example mould growth, heavy soiling, unauthorised repairs or manipulation of the product).
  • In case of total damage caused by insufficient transport packaging during shipment.
  • In case of total economic damage (for example damage caused by power surges).
How long is the warranty on my repair?
We offer you a 3-month warranty on a paid repair that has been carried out.
How do I pay for my repair?
You may pay part in advance, and the remaining part after your approval of the quotation.
Where can I go for more information?
For more information on this subject, you can contact: